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Customers Since 2003
www.thompsoncreek.com “After switching from a competitive platform and integrating my business with improveit! 360 Enterprise five years ago, I doubled my sales the first year and have since increased sales by 8 times! As I pass $25 million this year, I look back and realize that I could not have done this without the improveit! 360 team." - Rick Wuest CEO 
In 2003 Thompson Creek Window company was a relatively small replacement contractor business ($2-$3mm in sales) and inexperienced in the direct marketing and sales model that other successful companies utilized across the country. After owner Rick Wuest met the improveit! 360 team and reviewed the improveit! 360 Enterprise solution, he recognized immediately that this was exactly the software he needed – it actually did what others claimed theirs could do. improveit! 360 not only provided the most robust software solution available but also introduced Thompson Creek to industry best practices, analytics, and performance management strategies that changed the way they operated their business. For Thompson Creek it was easy to grow from $3 to $5 million with the Enterprise solution, which allowed them to structure their front-end business (Marketing and Sales) and back-end (Production, Installation and Service), aligning all their departments for fast-paced growth. Based on user feedback in 2005, the improveit! 360 team then developed workflow automation modules for data entry, confirmation/dispatch, and installation departments. Thompson Creek implemented these modules, which proved critical for meeting company goals and growing their business an additional 50% (from $12mm to $18mm) in 2006. “The quality and expertise of improveit! 360’s training, implementation, and support helped instill a mindset and culture change that now allows me to manage my business from anywhere I have an internet connection,” Wuest raves. The company relies on improveit 360’s comprehensive reports to view business in relation to Source Performance, Fully Loaded Marketing Costs, Lead Production, Accurate Appointment Ratios (issue, demo and close rates), Sales Performance, Job Scheduling/Pricing /Costing/Service, Commissioning, and much more. The improveit! 360 Team still visits Thompson Creek twice a year for front-end and back-end reviews. This ensures optimal business performance and continued growth, even for a top performer in the industry.  |
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